AI-marketing agency, Melbourne. We applied the Park Rule (no single client over 20% of revenue) and productised the AI service tiers. Now running $554K annual revenue at 25% margin with the owner on a 32-hour week.
Build a business that serves your life — not one that consumes it.
Real strategy coaching. Not accountability theatre.
Mapped to your stage. 1:1 with Tristan Wright — the Business Sherpa, Melbourne-based, coaching service businesses across AU, NZ and Singapore since 2017. Whether you're an agency, a trades business or a professional services firm — the pattern is the same.
5 spots open this quarter. Not ready to apply? Subscribe to Tuesday field notes — one observation from the coaching room every week. No autoresponder.
You built a business. Now it owns you.
Six things I hear, almost word for word, in the first call with every founder who reaches out. If three or more land — we should talk.
- 01Revenue is up but cash flow is choking you. Last month was the best in 12 — you still couldn't pay yourself properly.
- 02If you took a 4-week holiday, the wheels would come off. You haven't taken one in years anyway.
- 03One client is 30%+ of your revenue. It keeps you up at night. You've never quite found the moment to fix it.
- 04You've got good people but you're still the single point of failure. Every approval, every exception, every escalation ends up back at you.
- 05You can tell me revenue. You struggle to tell me profit. The two numbers are further apart than you think.
- 06Friday afternoon you close the laptop and decide next week will be different. By Tuesday you're firefighting again. You've been making that decision for three years.
Pull quote — pending client interview "[Direct first-person quote from a multi-year client about the moment they recognised this list as their own life — to be sourced from an interview with Josh / Shaan / Carlo / Ed before launch. Should land in 18–28 words.]"
The same business. A different life.
You, right now.
- 50–60 hour weeks. In the business, not on it.
- Cash flow lurches month to month.
- You're the bottleneck on every decision.
- One client 30%+ of revenue. You know.
- Strategy lives in your head, nowhere else.
- "I'll deal with that next quarter" — six quarters running.
You, with the cockpit running itself.
- Month 3: A 90-day cash buffer in a separate account. Tax provisioned weekly. Founder draw automated.
- Month 4: Sales and delivery split. You're no longer the bottleneck on quotes or scope.
- Month 6: One layer of management owns the day-to-day. You're on the business 4 days a week.
- Month 9: Largest client under 20% of revenue. Pipeline diversified. (We call this the Park Rule — no single client over 20%, because when your biggest client is also your biggest risk, you're running a dependency, not a business.)
- Month 12: Strategy documented, reviewed quarterly, executed weekly. The business runs the operating rhythm — not you.
- The endpoint: The business is more valuable, more sellable, and serves your life — not the other way around.
Eight minutes to apply. 48 hours to a reply. Free either way — fit or not.
I've made the mistakes you're making.
My first business was a cycling apparel company. I was 28, ambitious, and convinced if I worked hard enough, the rest would sort itself.
The Aussie dollar tanked. My import costs ballooned. I was carrying $200,000 in debt. My marriage ended in the same year. I was running a business that was eating me alive and I didn't know how to stop it.
I rebuilt it. Then I sold it. Then I started coaching — because the lessons I'd been forced to learn the hard way were the same lessons every other service-business owner was about to learn.
Eight years later, I'm still doing this work because nobody else was offering what I needed back then: someone who'd been to the bottom and built it back. Not a framework salesman. Not a hype merchant. A coach who'd actually felt the pressure.
Prefer to hear Tristan in his own words first? Watch the channel on YouTube or listen to The Growth Equation.
Five layers. One reason it actually works.
Every coach has a framework. Most are recycled. The BEF is built from 8 years of working with real service-business owners through real cycles. Every layer earns its place.
Five layers identify what to fix. Five stages identify when. Together they tell you what to work on next.
Five founders. Five businesses. One pattern.
Web design agency in Singapore. Coached through the scale-up that broke every previous cap — the longest active client relationship in the portfolio.
Creative & advertising agency operating at the Investor stage — diversifying revenue past the anchor client, building a productised AI Audit offering.
Owner-operator to systemised multi-crew operation. We sequenced Foundation, then Systems, then Triad — the work compounded because the order was right.
Founder-on-every-engagement practice productised into a retainer model. The pricing courage took 18 months — the retainer mix is now the headline metric.
Built for service businesses across these verticals.
Start the application. Read by Tristan personally. No autoresponder, no drip sequence.
Altitude.
The complete BEF playbook in book form. 35 chapters across 9 modules, with self-assessments and field guides for every BEF stage. Eight years of coaching, distilled.
If a coach is offering the same thing to everyone, it's a scam.
This isn't for everyone. Here's who I won't take on.
- You want a hype-merchant who tells you you're crushing it. I won't.
- You haven't done $500K in revenue yet — get to product-market fit first, then come back.
- You won't take ownership. If everything's the market, your team, or your accountant — coaching can't help you.
- You want an accountability buddy. This isn't that. It's coaching — which means the conversations you've been avoiding.
- You're not ready to be told things you don't want to hear. The whole point is the conversations you're avoiding.
- You won't commit to 6 months minimum. Real change in a service business takes at least two quarters.
Fortnightly or weekly. Same map. Same result.
Same coaching, same BEF roadmap, same 6-month minimum — the cadence is what changes. Profit Share is an optional pricing modifier on either tier, not a separate path.
Standard: flat monthly base. Toggle on to add a percentage of measurable new profit on top of the same monthly base.
Fortnightly Coaching
For founders shipping the work who need a hand on the strategic tiller, not the accountability whip. The default cadence for Survival → Success.
- Fortnightly 60-min strategy call with Tristan
- BEF roadmap built to your stage
- Slack + voice-memo access between calls
- AI pre-briefs + session notes
- Quarterly business review & reset
- Cross-portfolio pattern recognition
- + Quarterly P&L review built into the engagement
Weekly Coaching
For owners in take-off, post-crisis rebuild, or pre-exit prep. High-touch weekly cadence, between-session access.
- Weekly 60-min strategy call
- Everything in Fortnightly tier
- Direct mobile access — same business day
- Quarterly review intensive
- Board observer on key calls if needed
- Intros from the Engine network
- + Quarterly P&L review built into the engagement
Things people ask before applying.
Got a different question? Ask it directly on the FAQ page →
How is this different from every other business coach?
What does a typical month actually look like?
How long do clients typically stay?
What if I'm not at $500K yet?
Is everything done over Google Meet?
What happens on the discovery call?
How is the $1,500 Altitude Audit different from coaching?
What's the guarantee?
Conversations about the business that owns you.
Long-form interviews with service-business founders. Operators who've been to the edge and back. New episode semi-weekly.
Founder of Skie Video on burning the boats, scaling to eight staff, the "two-week holiday test", and pivoting back to a leaner model when partnerships shifted.
Play episodeFounder of Catalyst Brand Strategy on running an Australian-registered agency with a remote team across the US, Philippines and Europe — the async workflows and tight approvals that make it work.
Play episodeCo-founder of UNTMD Media on burning $50k–$150k on agencies before learning to read the numbers herself — cost-per-acquisition, performance pressure, and scaling brands to eight figures.
Play episodeField notes from the coaching room.
The three topics I write about most often. One observation a week from inside live coaching engagements, sent before lunch on Tuesdays.
Founders track revenue and lose to cash. Operating cash is the only number that decides whether you're still in business in 90 days. The buffer rule is the test.
Founder-dependent businesses don't fix themselves. The leadership hire — not another technician — is what crosses the line into a business that runs without you.
One client at 30%+ of revenue is the most common failure pattern in $1–5M service businesses. Diversifying without losing the anchor is a sequencing problem, not a sales problem.
Build the business that serves your life.
Start with the application. Short form, free, read by me personally. If there's a fit we book a 30-minute discovery call — and from there, straight into the coaching tier that fits. The $1,500 Altitude Audit is a separate paid product if you want a data-backed standalone audit instead.
No sales close · No urgency tactics · No drip sequence